AI Agents

From AI Chat to Real Customer Resolution

Opportunity

AI search and conversational interfaces are becoming the first touchpoint for customers in the Agentic Commerce Era. But when AI fails, businesses risk losing high-intent users.

Solution

AI Agent now enables seamless human handoff within AI conversations, ensuring no customer journey breaks:

• Intelligent escalation from AI to human support
• Integration with platforms like Zendesk
• Full conversation context passed to human agents
• Smooth transition back to AI after resolution

Impact

Your business is now equipped to handle real customer journeys inside AI environments, not just answer questions.

Agentic AI Discovery

Understand What Your Customers Are Asking Your Agent

Opportunity

Agentic AI Discovery starts with knowing what your customers are actually asking. Your AI agent is your highest-volume touchpoint — without visibility into those conversations, you're missing the richest source of intent data in your business.

Solution

AI Agent introduces conversation intelligence across all interactions:

• Tracks what end users are asking your AI agent
• Identifies high-frequency topics and intent patterns
• Surfaces sentiment trends across conversations
• Highlights where your agent is underperforming

Impact

You gain a clear view of real customer intent at scale, directly from your AI interactions.

Continuously Improve Your AI Agent’s Knowledge

Opportunity

Agentic AI Discovery is only as strong as the knowledge powering it. Every unanswered query is a gap in your agent's ability to surface the right brand, product, or answer — and those gaps compound into lost trust and missed revenue.

Solution

AI Agent now delivers actionable recommendations from conversation gaps:

• Detects unanswered or poorly handled queries
• Identifies missing knowledge or content gaps
• Clusters gaps into prioritized recommendations
• Links each gap to real conversation evidence

Impact

Your teams can continuously improve the agent’s knowledge base, ensuring more accurate and relevant responses over time.

GEO Intelligence

Understand Where You Stand in AI Search

Opportunity

In AI search, visibility is no longer just about rankings. It’s about whether your brand appears in AI-generated responses, especially for unbranded discovery queries where customers are exploring options.

Solution

GEO Intelligence now introduces Branded vs Unbranded Query Classification:

• Automatically classifies prompts as branded or unbranded
• Enables filtering and segmentation across both query types
• Provides clear visibility into where your brand is being surfaced

Impact

You can now clearly distinguish:

• Where your brand is already strong (branded queries)
• Where you need to compete (unbranded discovery queries)
• This is critical for winning in AI-driven discovery journeys.