How do I add annotations to FAQ performance graphs?

Add annotations to the Performance graph to record events, view performance, and gain insights into performance shifts.

Path: MPC Dashboard > FAQ/Voice > Performance

Step 1: In the ‘FAQ/Voice’ section go to ‘Performance’ in the left navigation panel

Step 2: Click on the Annotations dropdown below the graph 

Step 3: Click on ‘Create New Annotation’ 

Step 4: Use the dropdown menu to provide the required information. You can also select pre-existing events to describe the annotation 

Step 5: If you want to create a new event, click on ‘Add Event’ from the Event dropdown menu

Step 6: Fill in the Event Name and Description in the ‘Add New Annotation’ section and click on ‘Save’ to update the annotation