Uploading FAQs in bulk

To upload Q&As in bulk, click on the ‘Select upload file type’ drop-down and choose ‘Upload FAQs’. 

Next, click on ‘Choose File’, choose the file and click on ‘Upload’.

On the upload file, you can choose whether you wish to add FAQs (to the Q&A tab), publish the FAQs in bulk or delete FAQs. 

Once you upload the file, click on the ‘Refresh button to see the file on the screen.

Once the upload is complete, you will see it under the ‘Status’ as Complete, the Request Date and Time under the next column, the user that carried out the Bulk upload and the Action - whether you wish to download the file.

Recommended: Use the download sample file

Click on the ‘select sample upload file type’ drop-down and choose the ‘sample FAQ file’

Then click on ‘Download sample file’.

Enter the FAQs in the sample file and then upload to ensure the upload is successful and there are no issues.