How do I view and export my chatbot log?
Export chatbot log to view how customers are interacting with your chatbot
Export the chatbot log to a spreadsheet to view the entire log of customer queries through the chatbot
MPC Dashboard > FAQ/Voice > Performance > Chatbot
Step 1: Navigate to ‘Chatbot’ under ‘Performance’ in the left navigation panel of the FAQ/Voice section
Step 2: Click on ‘Export’ to the right of the screen and select ‘Excel’
The spreadsheet will display the date, time, the customer question, and the chatbot’s response
