Bulk Upload Overview

By clicking on the ‘Bulk Upload’ tab you will see all the Q&A files that you have uploaded and their uploaded status. 

Uploading FAQs in bulk: 

To upload Q&As in bulk, click on the ‘Select upload file type’ drop-down and choose ‘Upload FAQs’. 

Next, click on ‘Choose File’, choose the file and click on ‘Upload’. 

On the upload file, you can choose whether you wish to add FAQs (to the Q&A tab), publish the FAQs in bulk or delete FAQs. 

Once you upload the file, click on the ‘Refresh button to see the file on the screen. 

Once the upload is complete, you will see it under the ‘Status’ as Complete, the Request Date and Time under the next column, the user that carried out the Bulk upload and the Action - whether you wish to download the file. 

Uploading URLs: 

Instead of adding website URLs manually to publish FAQs to, you can choose to upload URLs in bulk. 

To upload URLs in bulk, click on the ‘Select upload file type’ drop-down and choose ‘Upload URLs’.

Once you upload the file, click on the ‘Refresh button to see the file on the screen. 

Once the upload is complete, you will see it under the ‘Status’ as Complete, the Request Date and Time under the next column, the user that carried out the Bulk upload, and the Action - whether you wish to download the file. 

Recommended: Use the download sample file

Click on the ‘select sample upload file type’ drop-down and choose the same file you wish to download. 

Then click on ‘Download sample file’. 

Enter the details – FAQs or URLs – in the sample file and then upload to ensure the upload is successful and there are no issues. For the FAQ sample file, make sure you specify your action – if you wish to add, publish or delete the FAQs in bulk.