Editing a previous response to a customer question or self-created Question & Answer
Follow the steps to edit a response:
Step
1: Click on the Q/A tab.
Step 2: Click on the ‘Filter’ button.
Step 3: Click on ‘All Q&A’ tab, and choose ‘Published’.
Step 4: Click on the 3 dots next to the question and answer and click on ‘Edit’.
Step 5: Make the changes and click on 