How do I respond to a Question using FAQ Manager?

Follow the steps mentioned below to respond to a question using FAQ Manager.

Step 1: On Milestone Presence Cloud, click on ‘FAQ/Voice Manager’ tab. Once you have done that, click on the Q/A tab. 

Step 2: Click on the ‘Filter’ button. 

Step 3: Click on the ‘Source’ drop-down button, choose the source of your choice and then click on ‘All Q&A' option, and choose ‘new’ to view all the latest questions posted online about your business. 

Step 4: Choose the question you wish to respond to and enter the answer in the answer field. 

Step 5: As soon as you enter the answer, the publish button will appear on the screen. To respond to the question posted online, choose ‘Publish to Same’ to respond to the query posted online.